This Cancellation and Refund Policy ("Policy") applies to all subscription-based Services offered by Be A Sport, a product of Fursat Farms Private Limited ("we," "us," or "our"). This Policy is part of and should be read in conjunction with our Terms and Conditions.
1. Subscription Cancellations
1.1 How to Cancel Your Subscription
You may cancel your Be A Sport subscription at any time. To initiate a cancellation, please use one of the following methods:
Through your Account Settings: Log in to your Be A Sport account and navigate to the "Subscription" or "Account Settings" section. Follow the on-screen instructions to cancel your subscription.
Contacting Customer Support: You can request cancellation by contacting our customer support team. Please email us at hi@beasportai.com or hi@beasport.ai, or contact us through the "Contact Us" form on our website. Please provide your account details and clearly state your request to cancel your subscription.
1.2 Cancellation Timing and Effectiveness
Subscription Period: Be A Sport subscriptions are typically offered on a recurring basis (e.g., monthly, annual).
Cancellation before Renewal: To avoid being charged for the next subscription period, you must cancel your subscription before the renewal date. Cancellation requests made after the renewal date will be effective for the following billing cycle.
Access After Cancellation: Upon cancellation, your access to the paid features of Be A Sport Services will typically continue until the end of your current paid subscription period. After this period, your account may revert to a free or basic plan (if available) or be deactivated, depending on your subscription type and our platform policies at that time. Please refer to your subscription plan details for specifics.
2. Refunds
2.1 General Refund Policy
As Be A Sport offers subscription-based access to its Services, our general policy is that Subscription Fees are non-refundable except as expressly stated in this Policy or as required by applicable law.
2.2 Circumstances for Potential Refunds
While refunds are generally not provided, we may consider refunds in the following exceptional circumstances, at our sole discretion:
Service Unavailability: In the event of a prolonged and significant disruption of the Be A Sport Services that is directly attributable to us and prevents you from reasonably using the Services for an extended period, we may consider a pro-rata refund for the period of unavailability. Minor or temporary interruptions, or interruptions caused by factors outside our reasonable control (e.g., internet outages, force majeure events) will not typically qualify for a refund.
Accidental Double Billing: If you are accidentally charged twice for the same subscription period due to a technical error on our part, we will investigate and, if confirmed, process a refund for the duplicate charge. Please notify us immediately if you suspect double billing.
Trial Periods (if applicable): If your subscription commenced with a free trial period, and you cancel within the trial period as per the trial terms, you will not be charged. However, refunds are not applicable to free trial periods themselves. If a trial converts to a paid subscription and you are charged for the first period after the trial ends, standard refund policies apply for that paid period.
Legal Requirements: If applicable consumer protection laws in your jurisdiction mandate refunds in certain situations, we will comply with such legal obligations.
2.3 Refund Processing
Payment Method: Refunds, if approved, will typically be issued to the original payment method used for the subscription purchase (e.g., credit card, debit card, Cashfree, Stripe).
Processing Time: Please allow for a reasonable processing time for refunds to be reflected in your account. Processing times can vary depending on your payment provider and financial institution, and may take 5-10 business days or longer.
Payment Processors: Be A Sport utilizes Cashfree Payments for transactions in India and Stripe for global transactions. Refund processing will be managed through these payment platforms.
2.4 How to Request a Refund
To request a refund, you must contact our customer support team at hi@beasportai.com or hi@beasport.ai and clearly state the reason for your refund request. Please provide your account details, transaction information, and any supporting documentation that may be relevant to your request. We will review your request and respond to you as soon as reasonably possible.
3. Changes to this Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this Policy periodically. The "Effective Date" at the top of this Policy indicates when it was last revised.
4. Contact Us
If you have any questions or concerns about this Cancellation and Refund Policy, or need assistance with a cancellation or refund request, please contact us at: